Terms & Conditions

Welcome to Raisin Woods, operated by Zivallo Technologies Pvt. Ltd.. These Terms & Conditions outline the rules and regulations for using our website, products, and services. By accessing our website, you agree to abide by these terms. If you do not agree, please discontinue using our services.

We encourage you to review this document thoroughly to understand your rights and responsibilities. If you have any questions, feel free to contact us at contact@raisinwoods.com.

1. Agreement to Terms

By accessing our website or purchasing products, you agree to these Terms & Conditions. This is a legally binding agreement between you and Raisin Woods. If you disagree with any part of these terms, you are prohibited from using our services.

We may revise or update these Terms & Conditions at any time without prior notice. Any changes will be reflected in the “Last Updated” date at the top of this page. It is your responsibility to periodically review this document to stay informed of updates.

2. Intellectual Property Rights

All content on this website, including text, images, graphics, product designs, and the Raisin Woods logo, is protected under copyright, trademark, and other intellectual property laws. This content is owned by or licensed to Zivallo Technologies Pvt. Ltd.

You are granted a limited license to access and use the website for personal, non-commercial purposes only. However, you must not:

• Republish, sell, or exploit any content from the website.
• Use Raisin Woods branding or designs for any unauthorized purpose.
• Create derivative works without prior written consent from us.

We actively monitor and take action against any unauthorized use of our intellectual property.

3. User Representations

By using our website, you affirm the following:

1. You are at least 18 years of age or have obtained parental consent to use this website.
2. You have provided accurate, current, and complete information during registration or checkout.
3. You will comply with all applicable laws and regulations while using our services.
4. You will not engage in fraudulent activities, upload harmful content, or attempt to breach our security systems.

We reserve the right to suspend or terminate your account without notice if we determine that you have violated any of these representations.

4. User Registration

To access certain features of our website, such as placing an order, you may be required to register an account. During registration, you agree to:

• Provide accurate and up-to-date personal information.
• Maintain the confidentiality of your login credentials.
• Notify us immediately in case of unauthorized access to your account.

Raisin Woods is not responsible for any losses or damages arising from your failure to secure your account.

5. Products and Services

Raisin Woods specializes in handcrafted wooden products designed to meet the highest standards of quality and craftsmanship. While we strive to provide accurate product descriptions, there may be minor variations due to the nature of handcrafted items.

Product availability is subject to change, and we reserve the right to discontinue or modify products without prior notice.

6. Purchases and Payments

When you place an order on our website, you agree to the following terms:

• All prices are listed in INR (Indian Rupees) and include applicable taxes unless stated otherwise.
• Payments must be made using the methods listed on our website, including credit cards, debit cards, and digital wallets.
• Orders will be processed only after successful payment verification.

In the event of a payment failure or dispute, contact our support team immediately at +91 9812736777

7. Return and Refund Policy

We aim to ensure 100% customer satisfaction with every purchase. If you are not satisfied with your order, you can initiate a return under the following conditions:

1. Eligibility: Returns must be requested within 7 days of receiving the product.
2. Condition: Products must be unused, undamaged, and returned in their original packaging.
3. Process: Contact our support team at contact@raisinwoods.com to initiate the return process.

After receiving the returned product, we will inspect it and process your refund if it meets our return criteria. Refunds will be credited to your original payment method within 7–10 business days.

8. Guidelines for Reviews

We value customer feedback and encourage you to share your experiences. However, to maintain a respectful community, please adhere to the following guidelines when submitting reviews:

• Reviews must be truthful and based on your personal experience.
• Avoid using offensive, defamatory, or discriminatory language.
• Do not post misleading or false information.

We reserve the right to remove reviews that violate these guidelines.

9. Privacy Policy

Your privacy is extremely important to us. All personal information collected through our website is handled in accordance with our Privacy Policy. We use your data only for order processing, improving our services, and marketing purposes.

For a detailed explanation of how we handle your data, please review our Privacy Policy page.

10. Modifications and Interruptions

Raisin Woods reserves the right to modify, suspend, or discontinue any part of the website or its services without notice. While we strive to provide uninterrupted access, technical issues may occasionally occur.

We are not liable for any losses resulting from temporary unavailability or modifications to our website.

11. Limitation of Liability

Raisin Woods is committed to providing accurate information and high-quality products. However, we are not liable for:

• Minor discrepancies in product color or design due to natural wood variations.
• Damages resulting from improper use or handling of our products.
• Any indirect, incidental, or consequential damages.

Our total liability for any claim is limited to the amount paid for the product in question.

12. Indemnification

By using our services, you agree to indemnify and hold Raisin Woods and its affiliates harmless from any claims, damages, or liabilities arising from:

• Your breach of these Terms & Conditions.
• Misuse of our website or products.
• Violation of any applicable laws or third-party rights.

13. Governing Law

These Terms & Conditions are governed by the laws of India, and any disputes will be resolved in the courts located in Hisar, Haryana.

14. Dispute Resolution

If you have any concerns or disputes, we encourage you to contact us first at contact@raisinwoods.com to resolve the matter amicably.

Unresolved disputes will be handled through arbitration, as per the Indian Arbitration and Conciliation Act. The decision of the arbitrator will be binding and final.

15. Miscellaneous

• These Terms & Conditions represent the entire agreement between Raisin Woods and the user.
• If any part of these terms is deemed invalid or unenforceable, the remaining provisions will remain in full effect.
• Our failure to enforce any part of these terms does not constitute a waiver of our rights.

16. Contact Us

If you have questions, concerns, or require assistance, feel free to reach out:Zivallo Technologies Pvt. Ltd.
Shop No B-19, Model Town, Near Rama Type College,
Hisar, Haryana 125001, India
Phone: +91 9812736777
Email: contact@raisinwoods.com